Shipping Policy
Order Processing Times
All orders are processed within 1–2 business days (excluding weekends and UK public holidays). You will receive a confirmation email once your order has been dispatched.
Shipping Destinations
We offer worldwide shipping from the UK.
Please note: We do not ship to PO Boxes or BFPO addresses.
Delivery Estimates
DestinationStandard DeliveryExpress/Tracked Delivery
United Kingdom2–4 business days1–2 business days
Europe4–7 business days2–5 business days
Rest of the World7–14 business days3–7 business days
Please note: These delivery times apply to most of our stock. Some products, particularly those that are dropshipped, may take longer (see below).
Dropshipped Items – Longer Delivery Times
Some of our products are shipped directly from our suppliers, particularly for specialty or made-to-order items.
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These items may take 7–21 business days (or longer for certain international destinations).
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Extended delivery times will be clearly noted on the relevant product pages.
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You will still receive a tracking number once the item has shipped.
If your order contains both stocked and dropshipped items, they may arrive in separate packages.
Shipping Costs
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UK Orders over £25 – FREE Standard Shipping
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UK Orders under £25 – Shipping calculated at checkout
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International Shipping – Rates calculated at checkout
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Express/Tracked Options – Available at checkout for an additional fee
Tracking Your Order
Once your order is dispatched, you’ll receive a confirmation email with a tracking link, where applicable.
Please allow up to 24 hours for the tracking information to update.
Customs, Duties & Taxes
For international orders, customs duties and import taxes may apply. These charges are the customer’s responsibility and are not included in our shipping rates.
Missed or Delayed Deliveries
If your order hasn't arrived:
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Check your tracking information
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Contact your local delivery provider
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If needed, reach out to us at sales@infinite-outdoor.com
We're here to help!
Return Shipping
Return shipping is the customer’s responsibility, unless the item is defective or we made an error.
For details, see our Return Policy.